Privacy Policy

At Oko Ag Ltd, protecting your privacy is integral to our business practices. This Privacy Policy, along with our Terms of Use and other relevant documents, details how Oko Ag collects, uses, maintains, and discloses personal data through our websites and service platforms (referred to as the "Website"). We prioritise your privacy and are committed to handling your personal data in accordance with applicable data protection legislation.

Who We Are

Oko Ag Ltd is a company registered in the UK under company number [15956064], with its registered office at Flat 3, 74 Dartmouth Park Hill. As the data controller under the Data Protection Act 2018, UK GDPR, and other relevant data protection laws, Oko Ag is responsible for determining how and why your personal data is processed. We are registered with the Information Commissioner’s Office (ICO) under registration number [ZB752943].

Information We Collect

When you interact with our Website or register for services, we may collect the following personal data:

• Your full name

• Email address

• SBI number (where applicable)

• Farm name

• Telephone number

• Postal address

• Billing details

• Information related to your business and requested services

• Any additional information you provide when contacting us

We may also collect technical information, such as IP addresses, browser types, and interactions with the Website, to help us analyse performance and enhance user experience.

How We Use Your Data

The personal data we collect is used for various purposes, including but not limited to:

• Managing and maintaining your account with Oko Ag

• Fulfilling our contractual obligations

• Enhancing and developing our services

• Providing a personalised experience on the Website

• Sending service updates and communications

• Ensuring Website security and effective operation

With your consent, we may send you promotional materials or updates about our services. You can opt-out at any time by clicking ‘unsubscribe’ in our emails or by contacting us directly.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, including to meet any legal, accounting, or regulatory requirements. The retention period depends on factors such as the type of data, its sensitivity, and the potential risks involved in its disclosure.

Legal Basis for Processing

We process your data based on lawful grounds, such as fulfilling contractual obligations, obtaining your consent, or pursuing our legitimate interests (e.g., improving services, enhancing security). If processing is based on legitimate interests, you will have the right to object, and we will inform you of this option.

Protecting Your Data

At Oko Ag, we are committed to keeping your personal data secure. We store your data on secure servers, and we implement safeguards such as encryption, firewalls, and physical access controls. Access to personal data is limited to authorized personnel. However, we cannot fully guarantee the security of data transmitted over the internet, so any data you share with us is at your own risk.

Sharing Your Data

Your personal data will not be shared with third parties unless required by law or as stated in this Privacy Policy. We may share your data with trusted service providers (e.g., hosting or analytics companies) under strict agreements. In the event of an acquisition or business transfer, your personal data may be transferred to the new owner.

International Data Transfers

If we transfer your data outside of the UK, we will ensure that adequate protection measures are in place, in compliance with relevant data protection laws.

Access to Your Data

You have several rights regarding your personal data, including:

• The right to access the personal data we hold about you

• The right to correct any inaccuracies

• The right to request deletion in certain circumstances

• The right to request the transfer of your data to another party

• The right to object to processing under certain conditions

To exercise any of these rights, contact us at privacy@oko.ag. We aim to respond to all valid requests within one month; however, complex requests may take longer. We will keep you informed if additional time is needed.

Cookies

Our Website uses cookies to improve user experience and track usage. For more details, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in how we handle personal data. Any significant changes will be posted on our Website, and we will notify users where appropriate. Please check this page regularly for updates.

Complaints and Contact

If you have concerns about how we handle your personal data, please contact us at privacy@oko.ag. If you are not satisfied with our response, you have the right to file a complaint with the ICO at https://ico.org.uk/concerns/.

For any further inquiries or requests related to this Privacy Policy, please get in touch with us at privacy@oko.ag.

Last Updated: 24 September 2024